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Heathrow resumes flights and hopes for full day of service – but passengers face further delays

by wireopedia memeber
March 22, 2025
in Business, Finance
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Heathrow resumes flights and hopes for full day of service – but passengers face further delays
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Heathrow says it is expecting a full day of “100% operation” after the airport was shut over a loss of power – but passengers have been warned of further disruption.

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A limited number of flights resumed overnight following hours of closure after a substation fire triggered a “significant power outage” on Friday.

Follow updates on Heathrow shutdown

The closure of Europe’s busiest airport led to more than 1,000 flights being cancelled and disrupted the travel plans of more than 200,000 passengers.

On Saturday morning, a Heathrow spokesperson said it was now “open and fully operational” but that passengers should still check with their airline.

The airport said hundreds of extra staff were in terminals and more flights had been added “to facilitate an extra 10,000 passengers”.

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Police have said the cause of the fire is believed to be non-suspicious, while London Fire Brigade (LFB) said its investigation would focus on electrical distribution equipment.

Chaos in the skies: ‘Nightmare’ Heathrow shutdown in numbers

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Heathrow boss Thomas Woldbye said the flights that took off on Friday night would help make sure the airport had “operations in place” for Saturday morning.

Several airlines, including British Airways (BA), Air Canada and United Airlines, said late on Friday that they would restart scheduled flights both to and from Heathrow.

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A BA flight to Riyadh in Saudi Arabia also took off just before 9pm after a slight delay to its expected departure.

Mr Woldbye said passengers planning to fly from Heathrow on Saturday should arrive in time for their flight as normal and “there’s no reason to come earlier”.

“We expect to be back in full operation (Saturday), so 100% operation as a normal day,” he said.

Flight delayed or cancelled? What are your rights?

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The chief executive also apologised to passengers whose journeys had been disrupted, describing the delays “as big as it gets for our airport” and admitting “we cannot guard ourselves 100%”.

However, he stressed the airport wouldn’t have shut unless there were “severe safety concerns”.

Mr Woldbye said a back-up transformer had failed, meaning systems had to be closed in line with safety procedures so power could be restructured from two remaining substations.

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BA, the biggest airline at Heathrow, said it expects to operate around 85% of its scheduled flights at the airport on Saturday.

It would usually expect to run nearly 600 departures and arrivals on Saturday but it is understood cancellations will be made, where possible, to high-frequency routes.

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A BA spokesman said: “We are planning to operate as many flights as possible to and from Heathrow on Saturday, but to recover an operation of our size after such a significant incident is extremely complex.

“We expect around 85% of our Saturday Heathrow schedule to run, but it is likely that all travelling customers will experience delays as we continue to navigate the challenges posed by Friday’s power outage at the airport.”

Read more:
Heathrow shutdown is embarrassing at best

How Heathrow closure ruined travel plans
‘Nightmare’ Heathrow shutdown in numbers
How much could Heathrow closure cost UK economy?

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The disruption began late on Thursday night when fire crews were called to a blaze in Hayes, west London, at the electricity substation serving Heathrow and local properties.

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LFB deputy commissioner Jonathan Smith told reporters that the fire involved a transformer – a key part of the substation – with 25,000 litres of cooling oil “fully alight”.

Pictures from the scene showed large flames and plumes of thick black smoke, with around 70 firefighters and 10 engines working to extinguish the blaze.

Crews evacuated 29 people from neighbouring properties but there were no casualties.

In all, 67,000 households were left without power after the fire at the substation, but all supplies have been restored.

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Transport Secretary Heidi Alexander said she was in close contact with the energy secretary, the home secretary and with Heathrow to “make sure that any lessons we need to learn from the systems that the airport has in place are learned”.

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